At Slice of Light Gallery, we strive to ensure a smooth and timely delivery of your artwork. Please read our shipping policy below for important information regarding shipping, fulfillment, and delivery times:
- Processing and Fulfillment Time: Processing and fulfillment of orders typically take between 4-6 weeks. Each print is carefully produced to maintain the highest quality standards. We appreciate your patience during this time as we strive to deliver exceptional artwork.
- Packaging and Protection: Your prints will be carefully packaged to ensure they arrive in pristine condition. We use industry-standard protective materials to safeguard the artwork against any damage during transit.
- Shipping Methods and Carriers: We partner with reputable shipping carriers to provide reliable and trackable shipping services. The carrier used for your order may vary depending on the destination and size of the artwork.
- Shipping Rates: Shipping rates will be calculated based on the destination and size of the prints. The shipping cost will be displayed during the checkout process before you finalize your purchase. Please note that additional customs duties or taxes may apply for international orders, and the customer will be responsible for any such charges.
- Shipping Destinations: Currently, we offer shipping globally. If your location is not listed, please contact our customer support team, and we will do our best to accommodate your request.
- Shipment Tracking: Once your order has been shipped, you will receive a confirmation email with tracking information. This will allow you to monitor the progress of your shipment and estimate the expected delivery date.
- Delivery Time: The estimated delivery time will depend on your location and the shipping method selected. Please note that unexpected delays may occur due to unforeseen circumstances, such as customs clearance or weather conditions. While we strive to provide accurate delivery estimates, we cannot guarantee exact delivery dates.
- Order Modifications and Address Changes: If you need to modify your order or change the shipping address, please contact our customer support team as soon as possible. We will do our best to accommodate your request, but please note that changes may not be possible if the order has already been processed or shipped.
- Damaged or Lost Shipments: In the rare event that your artwork arrives damaged or is lost during transit, please contact our customer support team immediately. We will work closely with you to resolve the issue and ensure your satisfaction.
If you have any questions or require further assistance regarding our shipping policy, please don't hesitate to reach out to our customer support team. We are here to provide you with a seamless shopping experience.
We stand behind our work fully. Limited editions are made to order and are not eligible for return except under extraordinary circumstances. If a return is requested and approved, return shipping will be the responsibility of the purchaser and a 25% restocking fee will be deducted prior to any refunds.